Shipping & customer care
We’re here to help.
Questions about an order, delivery, returns, or the game? Start here, or contact Kess directly.
Shipping at a glance
Know the total before you pay.
Shipping is calculated from the destination country selected in your billing or shipping address. Your complete total appears before PayPal opens.
| Destination | Game | Shipping | Total for one |
|---|---|---|---|
| United States | $34.99 | $10.00 | $44.99 |
| International | $34.99 | $90.00 | $124.99 |
Prices are in USD. International shipments may be subject to local duties, taxes, or customs charges. Delivery timing varies by destination and carrier; contact us before ordering if you need an item by a particular date.
Order support
Talk to Kess.
2811 Milton Ave #155
Janesville, WI 53545
United States
Have your PayPal order ID and the email used at checkout ready when you contact us.
Returns & delivery
Need to change something?
Contact Kess as soon as possible about an incorrect address, a damaged delivery, or a return request. For return eligibility and instructions, contact us before sending anything back so the team can confirm the correct process for your order.
Can I change my address after ordering?
Call Kess as soon as possible with your PayPal order ID and the corrected address. Changes may depend on whether the order has already shipped.
What if my game arrives damaged?
Contact Kess with your order details and a description of the issue so the team can help with the next steps.
How do I ask about a return?
Contact Kess before returning the product. The team will confirm the current return instructions and where the item should be sent.
Where can I see my payment status?
After the site confirms your payment, you are sent to the order-confirmation page. PayPal also provides the payment details for your transaction.